Information about your service case

⚠︎ For any questions regarding warranty or legal guarantee, please contact the dealer where you purchased the product first. If necessary, they will reach out to us.

For further information or support – contact us or visit the relevant brand page (under “Brands” in the menu).

If it’s a warranty case and you have registered your product on our website, you will benefit from the advantages of the voluntary manufacturer’s warranty.
Otherwise, the statutory dealer warranty applies.

Learn more about the differences here.

Service form

    PERSONAL DETAILS






    PRODUCT DETAILS

    Brand*:

    PRODUCT DETAILS




    Warranty case

    Please provide a registration number:*

    and upload an invoice:*


    *Required field

    Manufacturer warranty – Your benefits for registered products

    Enjoy added security and exclusive support!

    If you have purchased a product from the brands Bluehorizon, CANOR, Creek, EPOS, FinkTeam, Goldring, IsoTek and Milty from an IDC Klaassen authorized dealer, you can register it on our website.

    Your benefits after registration:

    Voluntary manufacturer warranty according to the brand’s terms

    Prioritized support for faster service processing

    Easy identification of your device through registered serial and registration numbers

    📌 Visit your product’s brand page and complete the registration.

    ⚠ Please note:
    Registration for the voluntary manufacturer warranty must be completed within one month of the purchase date.

    Duration of voluntary manufacturer warranties

    For first-time buyers, the following warranty periods apply from the purchase date:

    • BlueHorizon » 2 years
    • CANOR » 2 years (except for tubes, which have a 3-month warranty)
    • CREEK* » 2 years
    • EPOS » 5 years
    • FinkTeam » 5 years
    • Goldring » 1 year
    • IsoTek » 2 years
    • MILTY » 2 years

    *If your CREEK product is not covered by the warranty, our authorized service partner Bergmann is available to assist.